ETHNIA — Return & Refund Policy
Key Takeaways
🗓️
Return window: 3 days from delivery (approval after quality check).
🛍️
Condition: Items must be unused, in original condition, with tags & packaging.
💳
Refunds: Store Credit (₹99/item deduction, instant) or Bank/UPI Refund (₹149–₹199/item deduction, 5–7 days). COD refunds go only to ETHNIA Wallet.
🌐
International Orders: No reverse pickup; customers must self-ship items to ETHNIA's warehouse.
Main Policy
1. Eligibility for Return
- Return requests allowed within 3 days of delivery.
- Products must be unused, original condition, with all tags/labels intact.
- Subject to quality control approval.
2. Non-Returnable Items
- Innerwear
- Socks & Hair Accessories
- Personalized / Customized Products
- Clearance / Final Sale items
3. Refund Methods & Charges
a) ETHNIA Wallet (Store Credits)
- ₹99 deduction per item
- Non-expiring credits added within 48 hours post quality check
b) Bank Account / UPI Refunds
- Returns for products under ₹5,000 will have a ₹149 deduction per item.
- For products ₹5,000 or more, a ₹199 deduction per item will apply.
- Processed within 5–7 business days after QC
c) Cash on Delivery (COD) Orders
- Refunds only as ETHNIA Wallet store credits
4. International Orders
- No reverse pickup outside India
- Customers must self-ship to ETHNIA warehouse
- Refunds can be store credits or original payment refund, as chosen by customer
- Order cancellations are subject to a 5% cancellation fee
5. General Conditions
- Return charges apply per item (not per order)
- Shipping charges & payment gateway fees are non-refundable
- Refunds are processed only after quality check approval
- Orders paid using a gift card are not eligible for refunds to the original payment method.
- Please take an unpacking video to ensure safe returns in case a wrong or damaged product is received.
- No direct exchanges → customer must place a new order
- For order cancellations made before dispatch, a 2% bank processing fee will apply.
- After dispatch, a cancellation fee of ₹149 will be applicable. For COD orders, the ₹100 COD charge is non-refundable.
Things to note:
1
Refunds differ by payment mode (Store Credit vs Bank/UPI vs COD).
2
Store Credits are fastest (within 48 hrs). It cannot be encashed or transferable.
3
International customers bear self-shipping responsibility.
4
All refunds are strictly post-QC — rejected returns will not be refunded.
✨ Note: ETHNIA reserves the absolute right to make the final decision regarding any return or refund claim.
